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Code Of Practice

Amaris IT Limited incorporated and registered in England with company number 06495314 whose registered office is at 14a Mandeville Road, Northolt, Middlesex, UB5 5BJ, United Kingdom ("Us" or "We" or "Our" or “The Supplier”); 

 

The purpose of this Code of Practice is to:

i)                inform Our customers ("You") about the Available TelOration Services ("Services") which We offer;

ii)              ii) bring to Your attention important details concerning Your purchase of Services from Us; and

iii)            iii) let You know how to contact Us.

 

The formal Terms and Conditions of our contractual relationship with customers can be found on our website at http://www.Teloration.com/terms-conditions or can be supplied to You upon demand.

 

1   Our Services

1.1   Inbound calls and outbound termination using VoIP – Voice over IP

 

1.2   Fully managed hosted phone systems

 

1.3   Conferencing systems

 

1.4   Fax services

 

1.5   UK wide telephone number provision

 

2   Standard fees

Amaris IT Ltd publishes its prices in electronic and paper form available from our sales and customer service team and also at: http://www.Teloration.com/products-services

 

3   Minimum contractual term

All Services paid for will be subject to initial contract periods of twelve (12) months or ninety (90) days (as stated on the service description).

 

4   Emergency calls

4.1   We shall provide access to 999/112 public emergency call services and shall take all reasonable steps to provide uninterrupted access to such services. However it is possible that the Services may become unavailable as a result of things over which We have no control, for example, failures of Your internet service provider (ISP) or internet connection. In such circumstances all services (including 999/112 public emergency call services) will be unavailable.

 

4.2   Our Services may not provide Your phone number and location details to the operator of 999/112 public emergency call services if You make a public emergency services call. You may have to provide Your location information and phone number verbally to the operator.

 

4.3   If the Services are to be used principally at a single, fixed location, You must register with Us the address of the place where the service will be used, in order to assist emergency services organisations.

 

5   Number Portability and further features

5.1   We provide number portability.

5.2   We provide access to a directory-enquiry facility, access to operator-assisted services, calling-line identification facilities, and itemisation of calls.

 

6   Special measures for end-users with disabilities

6.1 Any of our literature, including this code, are available in large print. Please contact Customer Services with your full name, address and telephone number so that we can send it to you or contact you in the unlikely event of a problem.

 

7   How to contact Us to resolve complaints

7.1   You can contact Us:

 

7.1.1   by post to Amaris IT Limited, 14a Mandeville Road, Northolt, Middlesex, UB5 5BJ, United Kingdom;

 

7.1.2   by email to support@teloration.com; or

 

7.1.3   by telephone +44 (0)203 439 0200.

 

We shall respond to You within 5 working days.

 

7.2   Our Managing Director accepts full responsibility for effective complaints handling. In all cases we will treat your correspondence in strict confidence, with fairness and objectivity.

 

7.3   If you are still unhappy:

 

7.3.2   we are regulated by the Office of Communications ("Ofcom"), the independent regulator and competition authority for the communication industries in the United Kingdom. Ofcom can be contacted by post to Ofcom, Riverside House, 2a Southwark Bridge Road, London SE1 9HA, or by calling 0300 123 3333 or 020 7981 3040; and

 

 




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